Refund Policy
A legal disclaimer
At Truelight Contracting LLC, we take pride in the quality of our work and services. Our projects are carefully planned, customized, and executed with the highest level of craftsmanship. Because of the personalized nature of our services, we do not offer refunds once work has been completed or materials have been ordered.
When a Refund May Apply
While refunds are generally not part of our policy, there are limited situations where a partial or full refund may be considered:
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If a project is canceled before any work or materials have been started or ordered.
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If there is a clear error on our part that cannot be corrected or remedied.
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If both parties agree in writing to a refund arrangement.
Our Commitment
Our goal is always to ensure our customers are fully satisfied with their project. If there are any concerns, we encourage customers to reach out immediately. We will make every effort to resolve any issues, whether through adjustments, repairs, or alternative solutions.
No Automatic Refunds
Please note that we do not honor refund requests simply due to a change of mind or preference after services have been rendered or materials have been purchased.